Customer support and voice agents
Customers ask the same questions at all hours. Voice and chat agents answer from your catalogue and policies, book appointments, and pass anything unusual to a person with a clean summary.
How it works
- We write down the questions you get and the answers you give.
- We connect the agent to your calendar, catalogue or booking system.
- Every conversation is transcribed and summarised, and a person takes over when needed.
What you get
- Answers grounded in your catalogue and policies
- Booking and a clean handoff to a person
- Transcripts and summaries of every conversation
A good fit when
- Calls or messages go unanswered after hours
- Your team spends hours on repeat questions
- Bookings happen by phone only
Where we have done this
Voxyn, a voice AI platform. The assistant at the top of this page.
Talk to us about customer support and voice agents
A 30-minute consultation: the problem, the data and what good would look like. We scope and quote after it.